Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit our website or use our platform. They contain information that helps us recognize your device and provide you with a better, more personalized experience.

Our oNest Real Estate platform uses cookies and similar tracking technologies to enhance functionality, improve security, and analyze usage patterns. This Cookie Policy explains what cookies we use, why we use them, and how you can manage your cookie preferences.

                Important: By continuing to use our platform, you consent to our use of cookies as described in this policy. You can change your cookie preferences at any time through your browser settings.
            

2. Types of Cookies We Use

We categorize cookies based on their purpose and functionality:

3. Specific Cookies Used

Below is a detailed list of the main cookies used on our platform:

Cookie Name	Purpose	Type	Duration
sessionid	Maintains user login session and authentication state	Essential	Session
csrftoken	Protects against Cross-Site Request Forgery attacks	Essential	1 year
onest_preferences	Stores user interface preferences and settings	Functional	30 days
form_progress	Saves form completion progress for agent onboarding	Functional	7 days
analytics_id	Tracks user sessions for platform usage analytics	Analytics	2 years
performance_monitor	Monitors platform performance and load times	Analytics	30 days

4. How We Use Cookies

Platform Functionality

Cookies enable essential features of our real estate onboarding platform:

User Authentication: Securely log you in and maintain your session across page visits
Form Management: Save your progress on multi-step onboarding forms
Role-Based Access: Ensure you see content appropriate to your user role (agent, admin, marketing)
State-Specific Content: Display relevant information based on your selected state
Document Generation: Maintain context for PDF generation and form filling

Security and Fraud Prevention

Protect against unauthorized access attempts
Detect suspicious activity patterns
Prevent Cross-Site Request Forgery (CSRF) attacks
Secure sensitive operations like banking information updates

Performance Optimization

Load balance user requests across our servers
Cache frequently accessed information
Monitor and improve platform response times
Optimize mobile and desktop experiences

Analytics and Improvement

Understand which features are most useful to agents
Identify areas where users experience difficulties
Track completion rates for onboarding processes
Analyze usage patterns to enhance user experience

5. Third-Party Cookies

Our platform may also use third-party cookies from trusted service providers:

JIRA Integration

For our IT support ticket system, we integrate with Atlassian JIRA, which may set cookies to:

Maintain support ticket sessions
Track issue resolution progress
Provide seamless support experiences

Cloud Services

We use cloud infrastructure providers that may set technical cookies for:

Load balancing and performance optimization
Security monitoring and DDoS protection
Content delivery and caching

                Third-Party Privacy: Third-party cookies are governed by the respective privacy policies of those service providers. We encourage you to review their policies for more information.
            

6. Managing Your Cookie Preferences

You have several options for managing cookies on our platform:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically:

Block all cookies
Block third-party cookies only
Delete existing cookies
Receive notifications when cookies are set
Set preferences for specific websites

Cookie Settings by Browser

Click on your browser below for specific cookie management instructions:

Google Chrome Mozilla Firefox Safari Microsoft Edge

Platform-Specific Controls

Within your oNest account, you can:

Adjust notification preferences
Control marketing communications
Manage data sharing settings
Configure privacy preferences

Impact of Disabling Cookies

Please note that disabling cookies may affect your experience:

Essential Cookies: The platform may not function properly
Functional Cookies: You may lose personalization features
Analytics Cookies: We cannot improve the platform based on usage data

7. Cookie Retention

Different cookies have different retention periods:

Session Cookies

These are temporary cookies that are deleted when you close your browser. They're used for:

Maintaining your login session
Preserving form data during completion
Temporary security tokens

Persistent Cookies

These cookies remain on your device for a specified period:

Short-term (7-30 days): Form progress, recent preferences
Medium-term (30-365 days): User preferences, security settings
Long-term (1-2 years): Analytics identifiers, performance data

We regularly review and clean up unnecessary cookies to minimize data storage.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

Changes in our cookie usage
New features or functionality
Legal or regulatory requirements
Best practice updates

When we make significant changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you through your account dashboard
Send email notifications for material changes
Request new consent where legally required

9. Your Rights

Under applicable privacy laws, you may have rights regarding cookies and tracking:

Right to Information: Learn about what cookies we use and why
Right to Control: Manage your cookie preferences
Right to Object: Opt-out of certain types of tracking
Right to Delete: Request removal of stored cookie data

To exercise these rights or if you have questions about our cookie practices, please contact us using the information below.